FAQs - Hikolayae

1. Where is Hikolayae based?

We are based in Los Angeles, CA


2. Where do you ship the luggage from?

All of our products are shipped directly from our warehouse based in Los Angeles, CA. 


3. Are you drop shippers?

NO! We know how frustrating it would be for you to wait several months to get your package finally delivered. So we won't keep you waiting! All of our orders are shipped directly from Los Angeles, CA and you will be receiving them within 2-7 business days. 


4. How does shipping work?

Hikolayae partners with major shipping couriers in the US, including but not limited to UPS, FedEx, and USPS. Once you place your order, we will start processing it right away and ship your product within 1 business days. Usually, it takes 2-7 business days to deliver to most parts of the mainland US. And you'll be provided a tracking number to track the status of your package. We offer FREE SHIPPING on every order within the mainland US. 


5. What if I need to return something?

No problem, we got you covered! No matter it is a product defect or that you just change of your mind. Contact us right away via online chat or info@hikolayae.com and we'll help guide you through the process - we'll send you a prepaid shipping label to return the items back. We believe in our products - that's why we offer easy returns for 30 days after you receive your purchase. Please refer to our Return/Exchange Policy for more details. 


6. Didn’t find what you want in our product list?

Please tell us about it, and we’ll be working on bringing the chic and affordable luggage you like in the near future!


7. Other Questions?

Contact us now using our online chat, contact page, or email us at info@hikolayae.com.